Mediazoo for HSBC UK
www.mediazoo.tv/work/218
How can we instil empathy and compassion in customer-facing colleagues? The overarching objective of this project was to create an onboarding film that emphasises the significance of empathy and compassion in customer interactions. The target audience included the client’s Bereavement Support Team (BeST) and wider customer-facing colleagues. The key behaviour we aimed to change was to encourage these colleagues to be more empathetic, compassionate, and supportive towards customers, recognising that individual needs and circumstances are paramount in their roles.
Matt Pothecary – Exec Producer
Oliver Engele – Producer & Director
Charlotte Espley – Writer
Fleur Doorn – Production Co-ordinator
Danny Panthaki – Head of Production
Laurens Scott – DOP
Tanmoye Khan – 1st AC
Jakob Borges – 2nd AC
Christian Wells – Sound
Liz Adams – Editor
Evan Baul – Graphic Design
New York Festivals
Gold for 'Corporate Social Responsibility'
Gold for 'Employee Engagement'
EVCOM Clarion Awards
Gold for ‘Education and Training’
Silver for ‘Social Welfare’